Terms and Conditions

The original Terms and Conditions are valid in Czech language.

GENERAL TERMS AND CONDITIONS

of Sauna Masters Holding s.r.o., ID No.: 19677715, with registered office at Chudenická 1059/30, 102 00 Prague, registered in the Commercial Register, File No. C 390058, kept at the Municipal Court in Prague (hereinafter referred to as the "Seller").

INTRODUCTORY PROVISIONS
1.1 These terms and conditions of the Seller (hereinafter referred to as "Terms and Conditions") regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the "Civil Code"), the terms and conditions of operation and use of the Sauna Masters online store operated by the Seller at www.sauna-masters.com (hereinafter referred to as the "E-shop") and the terms and conditions of purchase contracts (hereinafter referred to as the "Contract") concluded between the Seller and customers shopping in the E-shop (hereinafter referred to as the "Buyer").

1.2 The provisions of the Terms and Conditions are an integral part of the Contract from the moment of its conclusion. Arrangements deviating from the Terms and Conditions may be agreed in writing in the Contract; such arrangements shall prevail over the Terms and Conditions.

1.3 The Terms and Conditions shall apply both to cases where the Buyer is a natural person who acts outside the scope of his/her business activity or within the scope of his/her independent exercise of his/her profession (hereinafter referred to as the "Consumer"), and to cases where the Buyer is a person who acts within the scope of his/her business activity or within the scope of his/her independent exercise of his/her profession (hereinafter referred to as the "Entrepreneur") when concluding the Contract.

1.4 These Terms and Conditions and all legal relations arising from them, including the Contract, are governed by the law of the Czech Republic.

REGISTRATION AND USER ACCOUNT
2.1 The Buyer may use the E-shop and conclude Contracts without the need to register. If the E-shop allows it at the time, in order to facilitate the use of the E-shop and the conclusion of Contracts, the Buyer may voluntarily register for the E-shop and create a user account (hereinafter referred to as "User Account"). Certain functions of the E-shop may only be available to registered users through the User Account.

2.2 For the purpose of registration, the Buyer shall fill in an electronic form in the E-shop and send it to the Seller via the E-shop interface. In the registration form, the Buyer must enter correctly and completely all data marked as mandatory.

2.3 A natural person may independently complete the registration if he/she is 18 years of age and fully competent on the date of completion of the registration. The natural person registering on behalf of a legal entity must be authorised to act on behalf of the legal entity, in particular must be fully capable of acting and have the authority to register and enter into Contracts on behalf of the Buyer (the "Authorised Person"). By submitting a completed registration form, the Authorised Person confirms that he/she has all necessary authorisations and permissions to act on behalf of the Buyer in this way. The Authorised Person is not a party to the Contract, only the Buyer is at all times.

2.4 By submitting the registration form, the Buyer confirms that he/she has read these Terms and Conditions and agrees to their wording. The Buyer also confirms that he/she acknowledges the Information on the processing of personal data available for consultation, inter alia, in the E-shop interface.

2.5 By confirming the Terms and Conditions, the registration is completed (i.e. the conclusion of the registration agreement and the creation of a User Account, hereinafter referred to as "Registration").

2.6 On the basis of the Registration, a User Account is automatically created.

2.7 The User Account belongs to one Buyer at a time. A Buyer may only have one User Account at any time.

2.8 The Buyer is responsible for the accuracy and truthfulness of all data provided in the User Account. The Buyer is obliged to update the data without undue delay in the event of any change. The Seller shall not be liable for any damages incurred as a result of a breach of the Buyer's obligation under this paragraph.

2.9 To access the User Account, the Buyer's login details must be entered correctly. The Buyer shall properly protect its login data and prevent any third party from accessing the access data or the User Account (third parties are not Authorised Persons). In case of suspected disclosure or misuse of the access data, the Buyer must change his/her access data without undue delay and inform the Seller of this suspicion.

2.10. The Buyer is not entitled to allow any third party to use his User Account. The Buyer shall be responsible for the activity taking place within his User Account, regardless of whether it is done by the Buyer, an Authorised Person, another person authorised by the Buyer or any other third party.

2.11. The Seller shall not be liable for damages resulting from unauthorised access to the User Account by a third party as a result of the Buyer's failure to comply with the Buyer's obligations under these Terms and Conditions.

2.12. The Buyer is entitled to cancel his User Account at any time and thus terminate the Registration via the E-shop interface. This does not affect any already concluded Contracts.

2.13. The Seller may cancel the Buyer's User Account and terminate the Registration, especially if the Buyer does not use his User Account for more than 1 (one) year or if the Buyer violates his obligations under these Terms and Conditions. The Seller shall notify the Buyer of the cancellation of the User Account by e-mail.

CONCLUSION OF THE PURCHASE CONTRACT
3.1 The presentation of goods on the E-shop is informative and the Seller is not obliged to conclude a Contract regarding the presented goods. The provisions of § 1732 paragraph 2 of the Civil Code shall not apply.

3.2 The interface of the E-shop contains information about the offered goods, their main features, information about the price, costs associated with packaging and delivery of the goods, methods and expected delivery dates and payment options. The prices of goods displayed in the E-shop interface are inclusive of value added tax and all other taxes, related fees and other similar monetary charges, unless otherwise stated.

3.3 A contract regarding specific goods is concluded on the basis of an order made by the Buyer via the order form in the E-shop interface (hereinafter referred to as the "Order"). The Buyer must fill in the order form with all data marked as mandatory; without these, the Order cannot be completed. The Order Form contains in particular:

3.3.1. information about the goods ordered and their quantity (the Buyer selects the goods by placing them in the basket in the E-shop interface),

3.3.2. information about the desired method of delivery of the goods, including information about the costs associated with the delivery of the goods,

3.3.3. identification data of the Buyer, delivery and billing address,

3.3.4. the chosen method of payment, including any charges associated with that method of payment.

3.4 Prior to sending the Order to the Seller, the Buyer shall be allowed to check and change the data entered by the Buyer in the Order, including with regard to the Buyer's ability to detect and correct errors made when entering data into the Order. Once the Order has been submitted, the Buyer may no longer change the data entered in the Order or correct errors in the Order. All data provided in the Order must be correct, complete and up-to-date. The Seller shall not be liable for any damages arising from the Buyer's provision of incorrect, incomplete or outdated data.

3.5 The Buyer shall send the Order to the Seller by clicking on the "SUBMIT ORDER" button. By submitting the Order, the Buyer confirms that he/she has read these Terms and Conditions and the Seller's Complaints Policy and that he/she agrees to them, as well as acknowledges the Seller's information on the processing of personal data.

3.6 The Seller shall confirm receipt of the Order to the Buyer by e-mail to the Buyer's address specified in the Order, without undue delay after its receipt.

3.7 The Contract is concluded at the moment when:

3.7.1. the Buyer sends the Order, and

3.7.2. the Seller delivers to the Buyer a confirmation of receipt of the Order (acceptance) and receipt of payment for the Goods in the Order, to the Buyer's email address specified in the Order.

3.8 An Order which is accepted by the Seller shall be binding. The Buyer is entitled to cancel the Order until the moment when it receives the notification of acceptance of the Order pursuant to paragraph 3.7.2 of these Terms and Conditions. The Buyer is entitled to cancel the Order according to the previous sentence to the Seller's e-mail address indicated on the Seller's website.

3.9. The Seller is always entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, estimated shipping costs) to ask the Buyer for additional confirmation of the Order (for example, in writing or by phone).

PRICE OF GOODS AND PAYMENT TERMS
4.1 The prices of the Goods are always displayed for the Goods in the E-shop interface and remain valid for as long as they are displayed on the E-shop. The price of the Goods valid at the time of sending the Order to the Seller shall prevail.

4.2 The Buyer shall pay the price of the Goods and any costs associated with the delivery of the Goods under the Contract to the Seller by one of the methods listed as payment options offered in the E-shop interface (in the order form). Unless the E-shop interface states otherwise, payments can be made by the following methods:

4.2.1. non-cash through a payment gateway operated by GoPay.

4.2.2. by wire transfer to the Seller's bank account 2402670460/2010.

4.2.3. by cash on delivery.

4.3 Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise stated in the E-shop interface (order form), the purchase price already includes these costs.

4.4 In the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable upon ordering the goods.

4.5 In the case of cashless payment, the Buyer shall follow the instructions of the relevant electronic service provider.

4.6 In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the Seller's account. The Seller shall confirm to the Buyer by e-mail without undue delay that the purchase price has been paid.

4.7 Unless otherwise stated in the E-shop, payments for goods are made in Czech crowns. Any conversion fees shall be borne by the Buyer.

4.8 The Seller may grant the Buyer a discount on the purchase price of the goods or other bonus. The application of the discount or other bonus is governed by the rules, which the Seller informs the Buyer about in each individual case in the E-shop interface. Discounts on the purchase price of the goods cannot be combined unless otherwise specified by the Seller.

TRANSPORT AND DELIVERY OF GOODS
5.1 Orders are processed by the Seller without undue delay after the conclusion of the Contract. Delivery times vary according to the type of Goods ordered and the expected delivery time, whereby unless otherwise stated, for items in stock, dispatch shall normally occur within 3 (three) working days from the date of completion of the Order. Delivery times are given in working days. The Seller shall not ship the goods to the Buyer prior to receipt of payment of the price under the Order, unless payment is by cash on delivery.

5.2 In the event that the Seller is unable to meet the estimated delivery time stated on the E-shop for various reasons, the Seller shall contact the Buyer and inform him of the actual date of dispatch of the ordered goods.

5.3 The Buyer shall choose the method of transport and delivery of the goods in the Order according to the options offered by the Seller at the moment in the E-shop.

5.4 In the event that the method of transport is agreed upon at the Buyer's specific request, the Buyer shall bear the risk and any additional costs associated with this method of transport.

5.5 If the Seller is obliged under the Contract to deliver the Goods to the place specified by the Buyer in the Order, the Buyer shall take delivery of the Goods upon delivery. In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or by a different method than specified in the Order, the Buyer shall pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

5.6 If the Seller is to dispatch the Goods, the Seller shall hand over the Goods to the Buyer, who is a Business, by handing them over to the first carrier for carriage to the Buyer and shall allow the Buyer to exercise its rights under the contract of carriage against the carrier. The Seller shall not hand over the goods to the Buyer who is a Consumer until the goods have been handed over to the Consumer by the carrier. If the Buyer collects the goods from the Seller in person, the Seller shall fulfil its obligation to hand over the goods to the Buyer at the moment when it allows the Buyer to dispose of the goods.

5.7 Other rights and obligations of the parties in the carriage of the goods shall be governed by the Seller's Complaints Procedure or may be governed by the Seller's Special Conditions of Delivery, if issued by the Seller.

WITHDRAWAL FROM THE CONTRACT
6.1 Withdrawal from the Contract by the Buyer who is a Consumer:

6.1.1 The Buyer who is a Consumer shall have the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the goods in accordance with the provisions of Section 1829(1) of the Civil Code, provided that if the subject of the Contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods.

6.1.2 However, the Buyer shall not have the right to withdraw from the Contract in accordance with the provisions of Section 1837 of the Civil Code if the subject matter of the Contract:

6.1.2.1 the delivery of goods which have been modified according to the Buyer's wishes or for his person,

6.1.2.2 delivery of perishable goods or goods which have been irretrievably mixed with other goods after delivery,

6.1.2.3 delivery of goods in sealed packaging which the Buyer has removed from the packaging and which cannot be returned for hygiene reasons,

6.1.2.4 delivery of newspapers, periodicals or magazines,

6.1.2.5 the delivery of goods or services whose price depends on financial market fluctuations independent of the will of the Seller and which may occur during the withdrawal period,

6.1.2.6 the delivery of an audio or visual recording or computer program if the Consumer has damaged its original packaging, or the delivery of digital content if it has not been delivered on a tangible medium, has been delivered with the Consumer's consent before the expiry of the withdrawal period and the Seller has informed the Consumer that in such case the Consumer does not have the right to withdraw from the Contract.

6.1.3 The notice of withdrawal from the Contract must be sent to the Seller within the withdrawal period. To withdraw from the Contract, the Buyer may use the sample form available at /returns-claims/. The Buyer may send the signed notice of withdrawal from the Contract to, inter alia, the address of the Seller's registered office or as a PDF attachment to the e-mail: info@sauna-masters.com.

6.1.4 In the event of withdrawal from the Contract, the Contract shall be cancelled from the outset. The Goods must be returned to the Seller within 14 (fourteen) days of withdrawal from the Contract. The Seller will not accept the return of goods by cash on delivery. If the Buyer withdraws from the Contract, the Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.

6.1.5 If the Buyer validly withdraws from the Contract, the Seller shall return the funds received to the Buyer without undue delay, no later than 14 (fourteen) days after withdrawal from the Contract. However, the Seller shall not be obliged to return the funds to the Buyer before the Buyer has handed over the goods to the Seller or proved that he has sent the goods to the Seller.

6.1.6 The Seller shall be entitled to inspect the returned goods, in particular for any damage or wear and tear to the returned goods. The Seller shall be entitled to unilaterally set off the claim for compensation for any damage to the goods against the Buyer's claim for a refund of the purchase price.

6.1.7 The Buyer, who is a Consumer, may further withdraw from the Contract in the cases provided for in the Seller's Complaints Procedure.

6.2 Withdrawal from the Contract by the Buyer who is a Business:

6.2.1 The Buyer who is a Business may withdraw from the Contract only in the following cases:

6.2.1.1. in the event of a material breach of the Contract by the Seller, provided that the Buyer has notified the Seller in writing and given the Seller a reasonable period of time, not less than ten (10) working days, to remedy the breach; or

6.2.1.2 in the cases set out in the Seller's Complaints Procedure.

6.2.2 The provisions of paragraphs 6.1.3 to 6.1.6 of these Terms and Conditions governing the procedure for withdrawal from the Contract shall apply to the Entrepreneur mutatis mutandis.

6.2.3 Other legal possibilities of withdrawal from the Contract by the Buyer - Entrepreneur are excluded.

6.3 Withdrawal from the Contract by the Seller:

6.3.1. The Buyer acknowledges that the Seller has the right to withdraw from the Contract within 14 (fourteen) days of its conclusion if, due to a technical error of the E-shop, the offer of goods was incorrectly displayed and, as a consequence, the Contract was concluded under conditions under which the Seller clearly did not intend to conclude it - typically in cases of, when the E-shop displays a purchase price of the goods which is obviously unreasonably low in relation to the value of the goods, without indicating that it is a sale or discount promotion, or in case of incorrect conversion of the price of the goods into another currency, or in case of other errors in the offer of goods on the E-shop. In this case, the Seller will notify the Buyer of the situation by e-mail. The Contract shall terminate from the beginning at the moment of delivery of such notification to the Buyer. The Seller shall refund the Buyer the full price of the goods paid by the Buyer within 30 (thirty) days of cancellation.

6.3.2 Other legal possibilities of termination or withdrawal from the Contract by the Seller are not affected.

GIFT VOUCHERS
7.1 The general provisions of these Terms and Conditions shall apply to the mutual rights and obligations of the Seller and the Buyer which are not regulated in this Article 7 of the Terms and Conditions.

7.2 The Seller offers gift vouchers on the E-shop entitling the holder of the gift voucher to redeem it, under the terms and conditions set out in this Article 7 of these Terms and Conditions (hereinafter referred to as "Gift Voucher").

7.3 The Gift Voucher contains in particular the following information, namely:

7.3.1. the value of the Gift Voucher,

7.3.2. the date of issue of the Gift Voucher,

7.3.3. the Gift Voucher number,

7.3.4. identification and contact details of the person providing the goods.

7.4 The value of the Gift Voucher is predetermined by the Seller.

7.5 The subject of the Gift Voucher shall be selected by the authorised holder of the Gift Voucher.

7.6 The Seller shall issue the Gift Voucher on the basis of the Order made by the Buyer via the order form in the E-shop interface after payment of the purchase price.

7.7 The Gift Voucher is sent to the Buyer at the email address specified by the Buyer in the Order. The date of receipt of the Gift Voucher shall be the date on which the Gift Voucher was sent by the Seller to the Buyer.

7.8.The person who is the authorized holder of the gift voucher is entitled to redeem the gift voucher by entering the numeric code in the "Discount code" field in the shopping cart.

7.9. The period of time during which the authorized holder of the Gift Voucher is entitled to redeem the Gift Voucher is limited in time, namely for a period of 1 (one) year from the date of its issue (hereinafter referred to as the "Validity Period"), unless otherwise indicated on the Gift Voucher.

7.10. The Gift Voucher may be redeemed only once, no later than on the last day of the Validity Period, unless otherwise agreed.

7.11. In the event that the value of the goods or services provided is lower than the value of the Gift Voucher, the difference shall not be paid to the holder of the Gift Voucher.

7.12. After the expiry of the Validity Period, the Gift Voucher cannot be redeemed and no refund or any other compensation can be claimed.

RIGHTS FROM DEFECTIVE PERFORMANCE
8.1 The Seller's and Buyer's rights and obligations arising from defective performance are set out in the Seller's Complaints Procedure, available at:

OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
9.1 The Buyer acquires ownership of the Goods upon payment of the full purchase price of the Goods. The risk of damage to the goods passes to the Buyer at the moment of acceptance of the goods, or if the Buyer does not take possession of the goods, although the Seller has allowed him to dispose of them.

9.2 The Seller shall not be liable for the use of the goods in a manner which is not in accordance with the intended use of the goods or which is contrary to the instructions for the use of the goods provided by the Seller. The Seller shall also not be liable for any damage or defects in the goods arising from the use of the goods in such an improper manner.

9.3 In the event that the Seller is unable to perform the Contract properly and on time due to force majeure (as an extraordinary unforeseeable and insurmountable obstacle arising independently of the Seller's will), the Seller shall inform the Buyer thereof without undue delay. All time limits for the Seller's performance shall be extended by the period during which the Force Majeure Event continues. Provisions
§ 2913 of the Civil Code is not affected.

9.4 The Seller shall not be bound by any codes of conduct within the meaning of Section 1826 (1) (e) of the Civil Code in relation to the Buyer who is a Consumer.

9.5 The Buyer agrees to the use of remote means of communication in concluding the Contract. The costs incurred by the Buyer in using distance communication means in connection with the conclusion of the Contract (in particular the costs of internet connection, the costs of telephone calls) shall be borne by the Buyer himself, and these costs shall not differ from the basic rate of the respective distance communication service providers.

9.6 The Contract may be concluded in the Czech language. Concluded Contracts are archived by the Seller in electronic form. The Buyer shall be provided with an e-mail confirmation of the conclusion of the Contract in accordance with these Terms and Conditions, or may access the concluded Contracts through the User Account on the E-shop.

USE AND OPERATION OF THE E-SHOP
10.1 The E-shop, including its content and the software ensuring its operation, are intangible assets protected by law, primarily as copyright works within the meaning of Act No. 121/2000 Coll., on Copyright, on Rights Related to Copyright and on Amendments to Certain Acts (Copyright Act), as amended, or as other intangible assets protected by law.

10.2 The Buyer shall use the E-shop and other protected goods contained therein only for the time, for the purposes, to the extent and in the manner necessary to use the E-shop in accordance with these Terms and Conditions (i.e. to make purchases, view goods, register and use the User Account in accordance with the Terms and Conditions). The Buyer is not entitled to use the E-shop or its contents, in particular for commercial purposes (whether for his own benefit or for the benefit of a third party). The Buyer is not entitled to grant any sub-licenses to third parties or to assign the license to a third party. The Buyer may not interfere with the E-shop or its contents in any way, modify it, decompile it, combine it with another work or include it in a collective work.

10.3 The Seller shall use reasonable efforts to make the E-shop available and functional. However, the Buyer acknowledges that the E-shop may not be available continuously, in particular with regard to the necessary maintenance of the hardware and software of the Seller or third parties. In the event of unavailability or non-functionality of the E-shop, the Buyer shall not be entitled to any claims for defective performance or compensation for damages.

PROTECTION OF PERSONAL DATA
11.1 Information on the processing of personal data of the Buyer or persons acting for the Buyer in connection with the conclusion and performance of the Contract can be found in the document "Information on the processing of personal data" which is available at /podminky-ochrany-osobnich-udaju/.

CONSUMER DISPUTE RESOLUTION
12.1 In the event that a consumer dispute arises between the Buyer, who is a Consumer, and the Seller under the Contract, which cannot be resolved by mutual agreement, the Buyer - Consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is: the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, address: Štěpánská 15 120 00 Prague 2, website: www.coi.cz

12.2 For out-of-court dispute resolution, the online dispute resolution platform can also be used, located at http://ec.europa.eu/consumers/odr. The contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes) is the European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website address: http://www.evropskyspotrebitel.cz.

SUPPORT
13.1 The Buyer may contact the Seller in order to resolve the functionality of the E-shop, in particular in cases where the E-shop or its sub-functions are broken or unavailable. To contact the Seller in these cases, please use:

13.1.1. phone line: +420 776 444 331

13.1.2. e-mail contact: info@sauna-masters.com

13.2 The Seller will inform the Buyer of the result of the resolution of his request in the manner used by the Buyer to contact.

MUTUAL COMMUNICATION
14.1 All notices between the Buyer and the Seller relating to these Terms and Conditions, the Contract or the Registration, or to be made pursuant to them, must be in writing and delivered to the other party. The written form requirement is also complied with if the notice is sent electronically as an attachment to an email message in PDF format via the following contacts:

14.1.1. contact details of the Seller: e-mail: info@sauna-masters.com telephone number: +420 776 444 331,

14.1.2. the Buyer's contact e-mail address specified in the Order or User Account.

14.2 The Buyer and the Seller undertake that in case of a change of contact details, they will inform the other party of this change (i.e. update their details in the User Account) within 3 (three) working days at the latest.

14.3 All invoices will be sent electronically to the Buyer's email address specified in the Order or User Account.

COMMON AND FINAL PROVISIONS
15.1 The Seller is entitled to amend or modify these Terms and Conditions at any time as it sees fit. This addition and/or change will be published in the interface of the E-shop and information about this addition and/or change will also be sent to the registered Buyer to his contact e-mail address indicated in the User Account. On the effective date of the new version of the Terms and Conditions, the previous version of the Terms and Conditions shall cease to be effective. If the Buyer does not agree with the changes, the Buyer has the right to terminate the Registration at any time. Changes to the Terms and Conditions do not affect Contracts concluded while the original Terms and Conditions were still in force.

15.2 If any provision of these Terms and Conditions is invalid or unenforceable, such fact shall not affect the validity or enforceability of the other provisions of the Terms and Conditions.

15.3 The Buyer agrees that the Seller shall have the right to assign the Contract or any part thereof to a third party.

15.4 This version of the Terms and Conditions shall take effect on 21.05.2024.